What CourtGo collects, why it is used, who receives it, how long it is kept, and your rights under the Data Privacy Act of 2012.
CourtGo is the personal information controller for this service in the Philippines. This notice explains how CourtGo handles personal information under Republic Act 10173, the Data Privacy Act of 2012. The operator's full legal name and geographic business address must be inserted here before final legal sign-off. For now, privacy questions and requests can be sent through court-go.com/contact or [email protected].
Account information includes your name, email address, account role, profile photo, optional phone or contact name, a hashed password or linked Google sign-in identifier, and your Terms and Privacy acceptance time. Use of CourtGo may create booking, event, waitlist, check-in, review, chat, support, notification, referral, and account-preference records. Players may upload payment proof and report evidence. Owners may provide business and venue details, public payment instructions, bank or e-wallet account details, staff records, permits, registration records, proof of address, and identity documents for verification.
A player may choose to save a private post-game wellness entry, including effort, feeling, pain level, warm-up or cool-down answers, and private notes. This can reveal health information. It is optional, visible only to that player through the current product, not used for ranking or advertising, and can be deleted by the player. CourtGo processes it only to provide the private feature and on the player's choice or consent where required.
Nearby-court search asks the browser for location permission and uses the position to sort courts by distance; CourtGo does not save that precise browser position in its application database. CourtGo stores the IP address used to register and last sign in, and may record IP addresses for failed or suspicious requests and administrator actions. The service also receives normal request, device, browser, cookie, and security-log information needed to deliver and protect the site.
CourtGo uses information to create and secure accounts; display real venues and courts; manage bookings, events, payments made directly to venues, chats, notifications, support, disputes, verification, reports, referrals, and owner tools; prevent fraud and abuse; maintain records; measure and improve the service; and comply with legal duties. Depending on the activity, the legal basis is performance of the service agreement, consent for an optional feature, compliance with law, or CourtGo's legitimate interest in operating and securing the platform without overriding your rights.
A venue receives the player name and booking details needed to host a booking and may receive payment proof. A player receives the venue contact and payment instructions needed to complete the booking. Authorized CourtGo staff may access records for support, safety, verification, legal compliance, or dispute handling. Service providers process limited information for hosting, security, email, Google sign-in, browser notifications, analytics, file storage, and related operations. CourtGo may also disclose information when required by law or to protect users and the service. CourtGo does not sell personal information or share it with advertisers.
CourtGo uses a secure, httpOnly session cookie required to keep a user signed in. Its own analytics stores aggregate daily counts for limited actions such as booking attempts and sign-in opens, without storing an analytics user profile. Google Analytics uses cookies such as _ga, a random browser identifier, and IP-based approximate location to measure visits; CourtGo disables Google advertising signals and does not send Google names, email addresses, or booking details. Cloudflare may process IP, device, request, security, and Web Analytics data while protecting and delivering the site. CourtGo does not use advertising cookies. Browser controls or blockers can limit optional analytics, but blocking the required session cookie prevents sign-in.
If you choose Google sign-in or browser notifications, Google Firebase processes the identifier or device token needed for that feature. An email provider processes recipient addresses and message delivery data for account, booking, and opted-in venue-news messages. Hosting, Cloudflare, Google, email, and other providers may process information outside the Philippines depending on their infrastructure. CourtGo must use contracts, access controls, and other reasonable safeguards required by Philippine data-protection law.
Payment-proof images are available only to the player, the relevant venue, and authorized administrators handling support or a dispute. Report evidence and owner verification documents are stored privately and served only through authorized routes. Report evidence is not shown to the reported venue through the current product. Administrator access to verification files is logged. These files may contain financial, identity, or other sensitive information, so upload only what the form asks for and cover unrelated details where practical.
Account information is kept while the account is active and then deleted, anonymized, or retained only for a lawful record, dispute, fraud, tax, or safety purpose. Support live-chat messages are deleted after seven days. Owner-removed verification documents are purged after 30 days; documents for rejected, revoked, or expired verification are purged 90 days after review. Evidence on closed safety reports is purged after 180 days. Booking, payment-proof, support-ticket, audit, and transaction records currently have no single automatic deletion period and are kept only while reasonably needed for the service, legal records, disputes, fraud prevention, or applicable law. CourtGo should review these periods regularly.
A player can delete an account from Profile after reauthentication. CourtGo then replaces the name and email with deleted-account values, removes profile contact details, disables sign-in, and removes tokens, favorites, and notifications. Booking, review, message, and audit history may remain in anonymized or restricted form for the other party's records, disputes, fraud prevention, and legal obligations. Owner accounts require a support-assisted closure so active venues, bookings, payment records, staff access, and legal duties can be reviewed first.
Passwords are hashed and are not stored in plain text. CourtGo uses access controls, private-file authorization, audit records, encrypted network connections, rate limits, security monitoring, backups, and retention sweeps appropriate to the system. No internet service can promise perfect security. If a qualifying personal-data breach occurs, CourtGo will notify the National Privacy Commission and affected data subjects within the period and in the manner required by law, including the 72-hour rule where it applies.
Subject to lawful exceptions, you have the rights to be informed, access your data, object to processing, correct inaccurate data, request erasure or blocking, obtain data portability where applicable, claim damages, and complain to the National Privacy Commission. You can update basic profile details in CourtGo. For access, export, objection, deletion, or another privacy request, use court-go.com/contact or an in-app support ticket. CourtGo may verify your identity before acting and will explain if a legal reason prevents or limits the request.
CourtGo is intended for people aged 18 or older. A minor should not create an account or provide personal information directly. A parent or legal guardian should make and manage any booking for a minor.
CourtGo will post a new review or effective date when this notice changes. Users should receive reasonable notice before a material change, and CourtGo will request fresh consent when the law requires consent for a new purpose. A privacy notice explains processing; acknowledging it does not by itself create consent for every activity.