A walk-in booking is a reservation created by venue staff for a player who arrives, calls, or asks at the front desk.
A walk-in booking is a court reservation created by staff for a player who is already at the venue, calling, or asking through the front desk. It should use the same schedule as online bookings so staff do not promise a court that is already taken.
Online bookings, blocked times, events, and walk-ins should all share one schedule. If staff keep a separate notebook, two players can be promised the same court or the wrong court.
Staff check the day view, choose an open court and time, add the player details, and save the booking before confirming the slot. That keeps counter work and online reservations aligned.
A shared walk-in flow reduces double bookings, wrong-court bookings, missed payment notes, and schedule gaps caused by staff guessing from chat or memory.
Players should confirm the venue, court, sport, date, time, price, and payment step before leaving the counter or ending the call.
Reviewed July 17, 2026. This glossary entry describes CourtGo front-desk and walk-in behavior already represented in the product.